Map Training

Role:
Responsible for dealing with passenger issues related to lost/stolen baggage or damage to the baggage during the flight.  

Objectives:

• Efficiency in the role of baggage service agent
• Deal with passengers whose baggage has been lost or has not arrived on time
• Track and redirect baggage (communication between two airports: departure and arrival)
• Record and handle complaints

Program:
Introduction to Worldtracer software
Transactions and categories
General transactions: excess, lost or damaged baggage
Tracing and controlled transactions
Action file and station report
IATA (Category 9) Dangerous Goods Training Program
Training programs for safety and security on the ground
CO1-i training program for dealing with passengers
Dealing with disabled passengers
Introduction to human error
Conflict management
Image optimisation