Map Training

Role:
Responsible for boarding, disembarking and checking in passengers and luggage.  

Training objectives:    

• Air transport regulation basics
• Airport and company procedures
• Welcome, board and disembark passengers
• Check in passengers and their luggage (DCS depending on airport’s terms)

Program:
Airport environment
Airport passenger assistance
Air transport regulations
Passenger welcome: boarding-disembarking
Passenger document processing: e-Ticket, MCO, FIM
Check-in desk
Check-in using DCS (Distribution Check-in System)

-    GAETAN
-    ALTEA

Aeronautic terminology in English
IATA (Category 9) Dangerous Goods Training Program
Training programs for safety and security on the ground
CO1-i training program for dealing with passengers
Dealing with disabled passengers
Introduction to human error
Conflict management
Image optimisation